FREQUENTELY ASKED QUESTIONS
How do I change my password
In your account - Personal information, you can change your password.
I have forgotten my password
Your password can be reset by clicking on 'forgot password' on the 'log in' page. Enter your email address, you will then receive a message with your new password.
How do I change my address
In your account - My addresses, you can add or edit your address.
ORDERING FROM STUD&STUD
How do I buy from Studandstud.com
Studandstud.com offers products from designers all over the world. When you order on Studandstud.com, you are ordering directly from the designer. If you order products from mulitple designers, each order will come separately.
How do I pay
You can pay securely using your credit or debit card. Our payment are processed through the Credit Agricole bank.
Who handles the dispatch
Items you order are sent directly from the designer studio so the designer's team will be packing and sending your order. Your dispatch confirmation will contain information about the courier or postal service used as well as a tracking number.
How long will my order take to arrive
Items are often made to order by the designer so you can expect your order to be dispatched within 1 to 14 working days plus a few more days depending on your shipping location. If you have a question about a specific item you are ordering, you can contact the designer directly from the product page section.
What is the exchange and refund policy
You can exchange an item for a different size by contacting the designer directly.
You can return an item by requesting a RMA number in your account section www.studandstud.com/order-follow. Select the product you wish to return and request a RMA number.
How do I cancel my order
If you wish to cancel your order contact us at email@example.com withing 7 days
My Order hasn't arrived
Have you received a dispatch confirmation with a tracking number?if the tracking service shows it has been delivered, contact us and we will do our best to assist you.
Who are your designers
we pick the best of fashion new talents.